Shipping policy

Nosenos

South Africa

Shop name: Nosenos
Businessname: Ars Praeceps
Address:
De Horsten 23
2665 TS Bleiswijk
The Netherlands

Email: info@nosenos.com
Phone: +31616554604
Contactform: https://nosenos.com/pages/contact

Customer service opening hours: (GMT+2)
Monday – Friday: 9:00 – 17:30
Saturday and Sunday: 10:00 – 15:00

Key Information:

Order Cut-Off Time: 05:00 PM (GMT+2)
Order Processing Time: 1–2 business days (Monday – Friday)
Transit Time: 3–5 business days (Monday – Friday)
Estimated Total Delivery Time: 4–7 business days
Free Delivery: Available for all orders within South Africa

Shipping Policy

Nosenos is operated by Ars Praeceps. We currently ship orders exclusively within South Africa.

Shipping Regions

We ship only to addresses located within South Africa, including all nine provinces: Eastern Cape, Free State, Gauteng, KwaZulu-Natal, Limpopo, Mpumalanga, Northern Cape, North West, and Western Cape. We do not offer international shipping at this time.

Delivery Times

Below are the estimated delivery times for all orders:

Order cut-off time: 5:00 PM (SAST, UTC+2). Orders placed after this time will be processed the next business day, which may add an extra day to the total delivery time.
Processing time: 1–2 business days (Monday to Friday). Once your order has been processed, it will be shipped using one of our trusted delivery partners.
Transit time: 3–5 business days (Monday to Friday). Delivery to outlying areas may take longer.
Estimated total delivery time: 4–7 business days.

Please note that deliveries to remote or outlying areas, farms, and smaller towns may take additional time. Public holidays and periods of high demand (such as Black Friday and the festive season) may also affect delivery times.

Shipping Carriers

We ship using reputable carriers within South Africa, including:

The Courier Guy
Aramex
PostNet / PUDO
DPD Laser

Carrier selection may vary depending on destination and operational requirements.

Shipping Costs

We offer free shipping on all orders delivered within South Africa. No minimum purchase is required.

Delivery Issues

If you experience any delivery issues, please contact our customer service team at info@nosenos.com so we can assist you in resolving the matter.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. Tracking information may take up to 24–48 hours to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. If an incorrect or incomplete address is provided, this may result in delays or return of the package. Additional shipping fees may apply for reshipment.

Lost or Delayed Shipments

If your package appears delayed beyond the estimated delivery timeframe, please contact us.

A shipment may be considered lost if no tracking updates have occurred for an extended period as determined by the carrier. We will assist in initiating an investigation with the carrier when necessary.

Nosenos is not responsible for packages confirmed as delivered by the carrier to the address provided at checkout.