Privacy policy

Last Updated: 23 April 2026

This Privacy Policy describes how Nosenos (the "Website," "we," "us," or "our") collects, uses, and shares your personal information when you visit our website, use our services, or make a purchase from Nosenos (collectively referred to as the "Services"), or otherwise interact with us.

For the purpose of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or any other individual whose information we process under this notice.

This Privacy Policy is issued in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable South African laws.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated policy on the website, revise the "Last Updated" date, and take any other steps as required by law.

Responsible Party

For the purposes of POPIA, the Responsible Party is:

Nosenos, operated by Ars Praeceps Email: info@nosenos.com

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from various sources as outlined below. The type of information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we use the information we collect to communicate with you, provide and improve our Services, comply with legal obligations, enforce applicable terms of use, and protect our rights, the rights of our users, or others.

What Personal Information We Collect

The personal information we collect depends on how you interact with our website and services. "Personal information" means any information that identifies, relates to, describes, or could reasonably be linked to you, as defined under POPIA.

Information You Provide to Us Directly:

  • Contact information, such as your name, address, phone number, and email address.
  • Order details, such as name, billing and shipping address, payment confirmation, email, and phone number.
  • Account information, including username, password, security questions, and other security-related details.
  • Customer service data, including messages you send to us via the contact form or email.

Some features of the Services require this information. You may choose not to provide it, but this may limit your access to certain features.

Information from Website Use:

We automatically collect certain usage information ("Usage Data") through cookies, pixels, and similar technologies, such as:

  • Website access and usage behaviour
  • Device details
  • Browser information
  • Network connection and IP address
  • Technical interactions with our Services

Information from Third Parties:

We may also receive personal information from:

  • Service providers, such as Shopify, that support our website and services
  • Payment processors, for payment information like bank or card details and billing address
  • Marketing or tracking partners, if you visit our site, open our emails, or engage with ads

We treat information from third parties according to this Privacy Policy. See also: "Third-Party Sites and Links" below.

How We Use Your Personal Information

To Provide Products and Services: We use your information to fulfil our contract with you, including payment processing, order fulfilment, returns, account management, shipping, notifications, and support. Shopify may use your account data to improve your experience.

For Marketing and Advertising: We may send promotional materials by email, SMS, or post where legally allowed or with your consent. We may analyse your use of our services to better tailor offers to you.

Under POPIA, direct marketing by electronic means (including email and SMS) is generally only permitted where you have consented, or where you are an existing customer and the marketing relates to similar goods or services. You may opt out of direct marketing at any time.

For Security and Fraud Prevention: We process your data to detect and prevent fraud, abuse, and security risks. You are responsible for keeping your login credentials secure. Please notify us immediately of any suspicious activity.

For Communication and Service Improvements: We use your data to respond to inquiries, improve our services, and maintain customer relationships.

Legal Basis for Processing (POPIA)

We process personal information on one or more of the following lawful bases under POPIA:

  • With your consent
  • To perform a contract with you (e.g., processing your order)
  • To comply with a legal obligation
  • To protect your legitimate interests or ours
  • For the pursuit of our legitimate interests, provided they do not override your rights

Cookies

We use cookies like many websites. Full details on Shopify's cookies can be found here: https://www.shopify.com/legal/cookies

We use cookies to operate and improve our website and services, store preferences and activity, analyse performance, and better understand user behaviour.

Non-essential cookies (such as marketing or analytics cookies) are placed only with your consent where required by law.

Disabling Cookies: Most browsers accept cookies by default, but you can set your browser to delete or block cookies. Please note that this may affect functionality. Blocking cookies may not fully prevent data sharing with advertising partners.

Sharing of Personal Information

We only share personal data with third parties under this Privacy Policy and when there is a legal basis to do so.

Situations may include:

  • Service providers that operate on our behalf (e.g., IT operations, payment processing, analytics, customer support, logistics)
  • Marketing and business partners for service offerings or promotional purposes (under their own privacy policies)
  • With your consent, such as for product deliveries, social media integrations, or third-party logins
  • Within our corporate group, where it supports our legitimate interest in operating successfully
  • During business transactions, such as mergers or insolvency proceedings, and for legal compliance or to protect our rights

Data Categories and Recipients:

Category Recipients
Identifiers (name, contact, order, account info) Service providers, hosting partners, payment processors, shipping and support services
Commercial info (order/purchase data, inquiries) Marketing and business partners
Internet/network data (usage behaviour, IP address) Analytics and security partners, affiliates
Geolocation data (based on IP) Technology and security providers

Third-Party Websites and Links

Our website may contain links to sites or platforms operated by third parties. By clicking these links, you leave our site. We are not responsible for the content, accuracy, or privacy practices of these external sites — please review their policies independently.

Information you post publicly (e.g., on social media or comment sections) may be visible to others. Linking to a site does not imply endorsement or partnership.

Children's Data

Our services are not intended for children, and we do not knowingly collect personal data from anyone under 18. Under POPIA, the personal information of children (persons under 18) may only be processed with the consent of a competent person (parent or guardian), or where otherwise permitted by law.

If you are a parent or guardian and believe your child has provided us with data, please contact us — we will delete it immediately.

Data Security and Retention

We take reasonable technical and organisational measures to safeguard your personal information, as required by POPIA.

Please note: No security system is 100% secure. Emails and forms may be insecure during transmission — avoid sending sensitive data via unsecured channels.

How long we retain personal data depends on:

  • Whether you maintain an active account
  • Legal obligations we must fulfil (e.g., tax and accounting records under South African law)
  • Whether data is needed for queries, warranties, or legal claims

In the event of a security compromise affecting your personal information, we will notify you and the Information Regulator as required under POPIA.

International Data Transfers

Please be aware that we may transfer, store, and process your data in countries outside South Africa, including the European Union and the United States.

Where required under POPIA (Section 72), we only transfer personal information across borders where:

  • The recipient is subject to laws, binding rules, or agreements providing adequate protection
  • You have consented to the transfer
  • The transfer is necessary for the performance of a contract with you
  • The transfer is for your benefit and it is not reasonably practicable to obtain your consent

Your Rights

Under POPIA, you have the following rights regarding your personal information:

  • Right to access the personal information we hold about you
  • Right to correction or deletion of inaccurate, outdated, or excessive information
  • Right to object to the processing of your personal information in certain circumstances
  • Right to object to direct marketing, including the right to unsubscribe at any time
  • Right to withdraw consent where processing is based on consent
  • Right to lodge a complaint with the Information Regulator (see below)
  • Right not to be subject to automated decision-making that has legal or similarly significant effects

Marketing preferences: You can unsubscribe from promotional emails at any time (link in email). Transactional emails are not affected.

How to Exercise Your Rights: You can contact us at any time using the details below. We may request additional information to verify your identity (e.g., email address or account details). In some cases, you may appoint an authorised representative.

Complaints

If you have concerns about how we handle your personal information, please contact us first at info@nosenos.com.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa:

The Information Regulator (South Africa) JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 P.O Box 31533, Braamfontein, Johannesburg, 2017 Email: complaints.IR@justice.gov.za Website: https://inforegulator.org.za

Contactinformation

Shop name: Nosenos
Businessname: Ars Praeceps
Address: 
De Horsten 23
2665 TS Bleiswijk
The Netherlands

Email: info@nosenos.com
Phone: +31616554604
Contactform: https://nosenos.com/pages/contact

Customer service opening hours: (GMT+2)
Monday – Friday: 9:00 – 17:30
Saturday and Sunday: 10:00 – 15:00