Frequently asked questions
Where do you ship to?
We ship to all addresses within South Africa, covering all nine provinces: Eastern Cape, Free State, Gauteng, KwaZulu-Natal, Limpopo, Mpumalanga, Northern Cape, North West, and Western Cape. We do not offer international shipping at this time.
How much does shipping cost?
We offer free shipping on all orders delivered within South Africa. There is no minimum purchase required.
How long will it take to receive my order?
Orders are processed within 1–2 business days (Monday to Friday). Transit time is typically 3–5 business days, for an estimated total delivery time of 4–7 business days. Orders placed after 5:00 PM (SAST) will be processed the next business day. Deliveries to remote or outlying areas may take longer.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. Please note that tracking information may take 24–48 hours to become active after dispatch.
What is your return policy?
You have 30 days from the confirmed delivery date to request a return. Items must be unused, in their original packaging, and include all accessories, labels, and documentation. To start a return, email us at info@nosenos.com with your order number and reason for return. You are also entitled to a 7-day cooling-off period under South Africa's Electronic Communications and Transactions Act (ECTA).
Who pays for return shipping?
If your item arrived damaged, defective, or incorrect, we will cover the return shipping costs after review and approval. For change-of-mind returns (wrong size, no longer wanted, etc.), you are responsible for the return shipping costs, which are non-refundable.
How long does a refund take?
Once we receive and inspect your return, approved refunds are processed back to your original payment method within 7 business days. Please note that your bank or payment provider may take additional time to post the refund to your account.
Do you offer exchanges?
We do not process direct exchanges. If you would like a different item, size, or colour, please return the original item (if eligible) and place a new order for the item you want.
What items cannot be returned?
The following items are not eligible for return: items marked as final sale, gift cards, personalised or customised items, and products not returned in their original condition.
What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us at info@nosenos.com within 48 hours of confirmed delivery. Include your order number, a clear photo of the item, and a photo of the packaging (if damaged). We will arrange a replacement or refund as quickly as possible.
Can I cancel my order?
Orders can be cancelled before they are processed. Once an order has been processed or shipped, it cannot be cancelled. In that case, you may initiate a return after delivery if eligible.
What payment methods do you accept?
We accept Visa, Mastercard, and American Express, as well as digital wallets including Apple Pay, Google Pay, and Shop Pay. We also support local payment options such as Instant EFT, SnapScan, and Zapper. Available payment methods are displayed at checkout.
Is my payment information secure?
Yes. All payments are processed securely through trusted third-party payment providers that comply with the Payment Card Industry Data Security Standard (PCI DSS). We use SSL encryption to protect your information during transmission, and we do not store credit card numbers or full payment details on our servers.
Are prices shown in ZAR and do they include VAT?
Yes, all prices on Nosenos are displayed in South African Rand (ZAR) and are inclusive of Value Added Tax (VAT) where applicable, unless otherwise stated.
How do I know what size to order?
Each product page includes a detailed size guide to help you find the right fit. If you're between sizes or unsure, feel free to contact us at info@nosenos.com and we'll be happy to help. If the item doesn't fit once it arrives, you can return it within 30 days under our return policy.
What happens if my package is lost or delayed?
If your package appears delayed beyond the estimated delivery timeframe, please contact us at info@nosenos.com. A shipment may be considered lost if no tracking updates have occurred for an extended period as determined by the carrier. We will assist in initiating an investigation with the carrier when necessary. Please note that we are not responsible for packages confirmed as delivered by the carrier to the address you provided at checkout.
How is my personal information protected?
We take your privacy seriously and comply with South Africa's Protection of Personal Information Act (POPIA). Your personal information is only used to fulfil your order, communicate with you, and improve your shopping experience. For full details, please see our Privacy Policy.
How can I contact customer service?
You can reach our customer service team by email at info@nosenos.com, by phone at +31 61 655 4604, or through our contact form at nosenos.com/pages/contact. Our opening hours (SAST, UTC+2) are Monday – Friday: 9:00 AM – 5:30 PM and Saturday and Sunday: 10:00 AM – 3:00 PM.